When payment is received until 13:30 pm (working days) we will ship the order on the same day.
In international shipping unfortunately is very difficult to provide reliable information, nevertheless all shipments get
a tracking number and are thus always traceable.
Depending on the country of delivery we experience delivery times between less than a week to a month or even longer
(in rare cases). In some countries it is obvious that it takes sometimes several weeks, until the shipment is recognized in the country of delivery (after the German Post has already reported the transfer to the destination country).
Delay / Loss
Should you wait too long for a shipment, please do not hesitate to contact us. Please estimate
whether a delay is conceivable (unusual weather conditions, strike, ...). A loss is always possible (though fortunately rare).
Before we send you a replacement, we always ask for a little patience to await a possible delayed delivery (specially international delivery).